My name is Kristina and I am the owner and operator of Polepunzel! I would like to post an email that was sent to all subscribers recently, just incase those pesky spam filters got my email! 😆
First of all, thank you for being a subscriber! Polepunzel has been my baby for the past 2 years and your support means the world to me! Secondly, I want to update you on the status of the upcoming Into The Galaxy box/share some exciting changes to the company, which will make the business run 1000% smoother for both you (the subscriber) and Polepunzel moving forward. I have much needed business maintenance to do after running the company alone for 2 years. 😊
I sincerely apologize for this box coming out later than originally planned. Polepunzel Box has been powered entirely by me since it started over 2 years ago- and while I love every glittery, booty-short-filled minute of it, rolling out 100s of boxes from my living room can be a lot; especially when unforeseen life stuff gets in the way. Like medical issues, for example: I had surgery on April 10th, and while it shouldn’t delay anything further, something like this would have devastated me if I was still working alone on Polepunzel!
The mayhem of box-packing season.
That being said, I’m thrilled to announce that I have a team now (!!) and will be moving production to a fulfillment center so that I no longer have to pack and ship the boxes myself (Yay!) 🙌 and can focus on what I love most! Creating fun, quality, boxes full of unique items for you.
I’ve been diligently curating the upcoming box with my new team and they are expected to ship and roll out at the end of May to Mid-June, but also we still have to work around other vendors' production schedules. (If you purchased any pre-order in April/May as an "extra spot", then your box may ship later than others.)
All product has been ordered and I am waiting for it to arrive then boxes will start to ship out pending any vendor delays.
As a thank you for your patience, I have added a surprise in each box!
Also - get excited: this box will feature custom bottoms from Cleo the Hurricane! ⚡
Back in January, I announced that this would be the last Polepunzel Box, however, after gathering all your feedback, I've decided to work with my new team to bring the box back bigger and better than ever!
Again, I apologize for the delay, but this delay will ensure that we are getting the best possible product out there and much needed business maintenance that will help lead the way to make future Polepunzel Boxes even more amazing!
The upcoming box will be the last FOR NOW. The current subscription system has been manually canceled as of April 13th, so the system will not charge you again. Once all the systems are moved over, an email will be sent out to each of you to restart your subscriptions if you choose and for new polers to also subscribe.
Got questions? We've got answers! Please reach out to us at email@example.com
Thank you again and I hope you have a wonderful week ahead,
Founder & Owner @ Polepunzel 🦄